Is Your Google Nest Doorbell Offline but WiFi Working?

Is your Nest doorbell offline but the WiFi seems still working? Or are you experiencing a trouble where your Google Nest doorbell offline but WiFi working?

If so, you’re not alone; it’s one of the common problems reported by Nest customers, and one of the following must be the cause:

To fix the Nest Offline issue, read and follow the troubleshooting steps instructed in this quick guide!

Key Takeaway

Regularly check for firmware updates and ensure they are installed to prevent connectivity issues.
Minimize WiFi interference by placing your router strategically and avoiding overcrowded wireless channels.
Ensure your Nest Doorbell has a stable power source to maintain consistent operation.
Double-check your network configuration settings to ensure they are optimized for your Nest Doorbell’s connectivity.

Google Nest Doorbell Offline but WiFi Working – Why?

Based on Google’s Nest Cam and Doorbell Troubleshooting Guide, there are five main reasons why it might be happening:

Unstable Internet Connection or Weak Signal:

In most cases, it happens because of weak or unstable internet or poor signal caused by:

  • Maybe the distance between the router and Nest is too far or too close.
  • Thick wall(s) or other objects between the devices can also interfere.
  • You’re not using any WiFi extender when the doorbell is far more than 300 feet from the connected router.
  • Other surrounding devices connected with the same Wi-Fi network can also interrupt the connection.

Wireless or Environmental Interference:

Since most home appliances and electronic or wireless devices use a 2.4 GHz band, they can also actively interfere with your Nest’s signal and cause it to abruptly go offline.

Devices such as Gaming Console, baby monitors, cordless phones, Bluetooth headsets, and even your microwave can interrupt your router’s Wi-Fi signal.

Even if you’ve multiple Wireless Networks or the neighboring Wifi router and Bluetooth devices are too close to your network range, it can also interfere between your router and Doorbell’s signal.

Besides that, extreme conditions, such as too much humidity, heavy rain, or snow, may interfere with the transmission of the Nest doorbell.

Because most Nest doorbell cameras are IP54-rated and aren’t fully weatherproof. Even if the Cameras are getting heated, your Doorbell may abruptly go offline (to protect itself from further damage).

Home Wi-Fi Device or Network Problems:

It could be your main Wi-Fi network that causing the disruption or maybe the router itself that is faulty.

This Wi-Fi connectivity issue can also be caused by a recent power outage that may occur in your area. The sudden outage may have interrupted the internet flow.

Nest Not Getting Enough Power:

Your Nest may intermittently go offline due to power supply issues such as

  • lower charged, faulty, or dead battery,
  • lower voltage than required (The power source must have an AC voltage of 16V to 24V and a minimum of 10VA), and
  • sudden power outage (In case of a sudden power outage, the doorbell will not automatically switch back on, and you may need to manually reset it).

Software or Server-related Issues:

Your Nest may also keep going offline due to temporary system glitches, outdated software, or firmware.

If you haven’t updated the “Google Home” and “Nest” Apps recently or the firmware version for these Apps is outdated, you will likely encounter connectivity issues at some point.

Besides, it could be a server error from Google’s end, or a temporary issue caused due to Google’s new software update as it already occurred early this year. In that case, the problem will be fixed by the new update released from Google’s end.

How to Fix If Your Nest Doorbell Offline but WIFI Working?

If your Nest Doorbell has been going offline but the Wi-fi is still working, you can try the following troubleshooting tricks suggested by Google to fix the issue:

Step_1:

Inspect the main WiFi router that you’re using

  • Verify that the router itself is not faulty and has a stable internet connection.
  • Use other devices (mobile or laptops) and check the WiFi connection by browsing webpages or playing YouTube videos.
  • Reboot or restart the Router by unplugging the modem and router power cords (if you have a modem and router combination setup). Then wait for 30 seconds before plugging them to power back on.
  • Wait a couple of minutes before opening the offline Nest Cam’s video streaming option. If the live video mode appears you’re good to continue.
  • If there are any network extenders other than the main router that your Nest may get connected with, disable that connection. Then, open the offline Nest Cam’s video stream and wait a couple of minutes. If you see the live video appear, your Nest Cam has reconnected again, and you are good to go!

Step_2:

If the distance is too far from your doorbell, you’ve multiple WiFi routers active at your place or Neighboring WiFi devices within the same range

  • Move the Router closer and turn off other WiFi devices if you don’t need them currently.
  • Make sure there are not too many devices connected to the same WiFi source
  • Use a quality Extender for a Strong signal

Step_3:

Check and make sure you have the latest App version. If necessary, update the Google Home app and Nest app from the Google Play or Apple Store.

Step_4

Inspect the Power Supply, fault in installation, and surroundings

  • Check whether or not the battery charge is low and charge it if needed. Cold temperatures significantly affect the battery life, so you may need to charge it more often than usual.
  • If the temperature falls below 32°F (0°C), bring the battery indoors and charge it with the included charging cable.
  • Do not let the Camera or doorbell get overheated. Make sure to install and keep your Nest doorbell in a well-ventilated space for proper airflow.
  • Avoid placing your Nest Cam or doorbell in a case or container. Cloth, molded silicone coverings, or other materials should not be used to cover the doorbell.
  • If you have a wired Nest and it is connected to your home’s power adapter or doorbell system, verify that your Nest is wired correctly (no wiring issue) and that you have a proper power supply at your home.

How to install a Google Nest wired doorbell 

  • Also, inspect the voltage to ensure that it meets the Nest voltage and power requirements. If not, upgrade the power transformer.

Step_5: If the above steps don’t fix the issue, try restarting your Nest, and if that doesn’t help you should try factory resetting the doorbell.

But in that case, you should note that:

  • This process will erase all the personalized settings you may have, the entire video history, as well as all snapshots, and will go back to the default settings.
  • When the system restores after the factory reset, you will have to set up the Wi-Fi and other setups just like new.

Therefore, if you intend to factory reset your Nest Doorbell, make sure to keep a backup of your important videos and snapshots because Google doesn’t keep a backup for them.

So, based on the exact type of Nest Doorbell you own, follow the specific steps to either restart or factory reset:

Frequently Asked Questions [FAQs]

Why do my Nest cameras keep going offline?

Such a problem may occur because of factors such as Weak Wi-Fi Signal, Wi-Fi Interference or Connection Issues, Lack of Power Supply, Extreme Weather Conditions, Overheating, Server Updates, Outdated Firmware, Temporary Bugs, or Glitches.

Why is my Nest Doorbell offline but recording on?

When your Nest doorbell is offline, the camera may still be able to record and send notifications because it has already delayed a certain quantity of video data. Once the connection is restored the system will process and upload them.

Is there a doorbell camera that does not require WiFi?

Yes, there are doorbell cameras that use cellular networks to function instead of Wi-Fi such as Ring Elite, Arlo Go, and Reolink Doorbell PoE Video Doorbells.

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