Amazon Ring Camera Not Connecting: Troubleshooting Guide and Solutions
Amazon Ring doorbells provide security, convenience, and peace of mind as it lets you monitor your home remotely.
Amazon’s Ring cameras have become a popular choice for home security. It offers real-time video streaming, motion detection, and alerts to help keep homes safe.
As its major working feature is to record and show live video in the connected device, it highly depends on the internet connection and the Wi-Fi connection.
Connectivity issues can occasionally interrupt the recording experience. And it prevents the camera from going online or disconnecting it from Wi-Fi.
This comprehensive troubleshooting guide will help you identify the problem and get your camera back online.
Key Takeaways
Expert Guide
Why Amazon Ring Camera Not Connecting?
Before diving into solutions, let’s understand the causes behind Ring camera not connecting. Knowing these can help you pinpoint the problem and choose the right fix.
1. Weak Wi-Fi Signal
If your Ring camera is placed far from the router or in a location with a lot of interference, the Wi-Fi signal might not be strong enough to maintain a stable connection.
Solution: Consider moving the camera closer to the router or adding a Wi-Fi extender to improve signal strength.
Related Article: Cheap Security Cameras That Connect to Your Phone: Peace of Mind on a Budget
2. Router Issues
Sometimes, issues with the router itself such as firmware bugs, configuration errors, or overheating can prevent your Ring camera from connecting.
Solution: Restart the router or check for firmware updates from your internet provider.
3. Software Glitches
Bugs in the Ring app or outdated firmware on the camera can cause connectivity problems.
Solution: Ensure both the Ring app and the camera firmware are up-to-date.
4. Incorrect Wi-Fi Settings
Your Wi-Fi network settings (e.g., incorrect password, hidden SSID) may prevent the camera from connecting.
Solution: Double-check that you’re entering the correct Wi-Fi credentials and that the network is visible.
5. Low Battery or Power Issues
If the Ring camera’s battery is low or if there are power issues, the camera may not be able to connect to Wi-Fi.
Solution: Ensure the camera’s battery is charged or, if it’s a wired camera, check the power source.
Related Article: Benefits Of Smart Security Cameras: How They Can Improve Your Home Safety
How to Reset Your Ring Camera Wi-Fi?
If you’re having trouble connecting your Ring camera to Wi-Fi, resetting the Wi-Fi connection is a simple way to resolve the issue.
Step 1: Open the Ring app on your smartphone and sign in if you haven’t already.
Step 2: In the app, select Devices and tap on the specific Ring camera that you want to reset.
Choose “Device Health”
Under the camera settings, tap on Device Health. This section provides information about the camera’s battery level, Wi-Fi connection, and more.
Step 3: Scroll down and find the “Reconnect to Wi-Fi’’ option. This option initiates the Wi-Fi setup process.
Step 4: Follow the on-screen instructions to reconnect your Ring camera to Wi-Fi. You’ll need to select your Wi-Fi network and enter the correct password.
Step 5: Once reconnected, test the camera by opening the live view in the Ring app to verify that it’s connected and streaming properly.
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Why Your Ring Camera May Stop Working?
There are several reasons your Ring camera may stop working, ranging from connectivity issues to software glitches. Here’s a breakdown of potential causes and solutions.
- Battery Depletion or Power Failure: A drained battery or a disrupted power source will cause the Ring camera to stop working.
Solution: Recharge or replace the battery if it’s a battery-powered model. For wired models, check the power connection.
- Wi-Fi Connectivity Issues
Weak or unstable Wi-Fi connections can prevent the camera from streaming and sending alerts.
Solution: Ensure a stable Wi-Fi connection by moving the router closer or using a Wi-Fi extender.
- App or Firmware Update Needed
Outdated firmware or Ring app versions may cause the camera to stop working properly.
Solution: Update the Ring app via the app store and check for firmware updates in the Ring app.
- Temporary Software Glitches
Minor software bugs may occasionally cause the Ring camera to freeze or stop working.
Solution: Restart the camera by disconnecting and reconnecting it or reset it using the Ring app.
Related Article: How to Reset Your Amazon Ring Doorbell: A Complete Guide
Why Won’t My Ring Camera Go Online?
If your Ring camera isn’t going online, it’s essential to identify the root of the problem. Here are some possible causes and fixes Giga Secure.
1. Incorrect Wi-Fi Network or Password
Selecting the wrong Wi-Fi network or entering the wrong password will prevent the camera from going online.
Solution: Reconnect to Wi-Fi using the correct network and password through the Device Health section of the Ring app.
2. Network Configuration Issues
Certain network configurations, such as enabling MAC filtering or hiding the SSID, may interfere with the camera’s connection.
Solution: Temporarily disable MAC filtering and make sure the SSID is visible to allow the camera to connect.
3. Network Bandwidth Overload
If too many devices are using the Wi-Fi network simultaneously, the camera may struggle to connect.
Solution: Disconnect unnecessary devices from the network or upgrade to a higher bandwidth plan.
4. Incompatible Wi-Fi Band
Ring cameras are often compatible with 2.4 GHz Wi-Fi networks but may not work with 5 GHz networks.
Solution: Check that your router is broadcasting a 2.4 GHz signal and that the camera is connected to that band.
If you’re still experiencing connectivity issues, try these additional troubleshooting steps.
Perform a Hard Reset on the Ring Camera
- Locate the setup button on the Ring camera.
- Press and hold the button for 15 seconds. The camera will flash, indicating that it’s resetting.
- After the reset, reconnect the camera in the Ring app.
Restart Your Router
- A simple router restart can often fix network-related issues.
- Unplug your router, wait for 30 seconds, and plug it back in.
- Once the network is back online, reconnect the Ring camera.
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Move the Camera Closer to the Router
- Temporarily move the Ring camera closer to the router and test the connection. If it works, you may need a Wi-Fi extender for its permanent location.
FAQs Of Amazon Ring Camera Not Connecting
How Do I Reset My Ring Camera Wi-Fi?
Open the Ring app, select your camera, go to Device Health, and tap Reconnect to Wi-Fi. Follow the setup instructions to enter the new Wi-Fi credentials.
What Causes My Ring Camera to Stop Working?
Common causes include power or battery issues, weak Wi-Fi signals, outdated firmware, or network congestion. Restarting the camera and checking the Wi-Fi connection often resolve the issue.
Why Won’t My Ring Camera Go Online?
This could be due to an incorrect Wi-Fi password, network interference, incompatible Wi-Fi bands, or network overload. Re-enter the Wi-Fi credentials or switch the camera to a 2.4 GHz network for a better connection.
Can I Use My Ring Camera Without Wi-Fi?
No, Ring cameras rely on Wi-Fi to stream video, send notifications, and store footage. A stable internet connection is required for them to function.
What Should I Do if My Ring Camera Battery Drains Quickly?
Frequent motion alerts or live streaming can drain the battery faster. Adjust motion sensitivity settings, reduce live view usage, and ensure a strong Wi-Fi signal to conserve battery life.
