Wyze Error Codes: Why It Occurs and What’re the Solutions?

Wyze is a well-known name in smart home technology and offers a variety of cutting-edge items, including cameras.  While the cameras aim to increase your home’s security, you might run across error codes that prevent them from working properly.

The error codes include Error Code 1000, 20002, 90, etc. which indicates different issues with the cameras.  To know everything in detail about the Wyze error codes, follow the entire article.

Quick Look:

• Your Wyze cam is suddenly offline or not connected to the server? – It means the camera is showing error code -90. 
• Error code 1001 appeared? – It indicates that the Wyze app fails to update the camera. Close the Wyze app and restart it to fix this problem. 

Wyze Error Codes and Their Fixes

While providing security for your home, the Wyze camera may face many error codes that indicate many problems with the camera’s functioning. 

Let’s get to know about these error codes:

1. Error Code 1000: “Unknown error”

Error code 1000 or the “Unknown error” is one of the most common errors in connection with Wyze Cam Plus problems. You sometimes notice that the camera fails to operate, but you don’t know the exact reason behind the issue, this error code occurs. This is why this error code is also called the ‘unknown error’.

Fix: 

1. Visit the live feed for your camera and confirm that it is online and connected. 
2. Select Event Recording > Smart Detection from the camera’s menu.
3. Turn on the smart detections you want.
4. Force closing the Wyze app after logging out, and then re-login.
5. To confirm that the smart detections you chose are still active, return to the camera’s settings and click Event Recording > Smart Detection.

Related Article: What Should You Do If Your Wyze Cam V3 Stopped Working?

2. Error Code -90: “Device disconnected from the server or offline”

Error code -90 on your Wyze camera indicates that the device is disconnected from the server or offline.

Fix: 

1. Examine your internet connection.
2. Check to see if the Wyze Cam’s LED status light is completely blue. If it’s flashing a yellow light, there might be a problem with the connection or setup.
3. Restart Your Camera’s Power Open and close the Wyze App again
4. Make sure you are running the most recent Wyze app version. If not, make changes.
5. Restart the device on which you are now using the Wyze app.
6. Verify the camera connection.
7. Reset the camera if none of these approaches work.

3. Error Code 10003: Authentication failure

If you encounter error code 10003, it indicates that the Wyze app and your camera are unable to establish a connection with each other.

Fix: 

You can try rebooting both the Wyze app and the camera to fix this problem. You might need to conduct a manual firmware flash or a factory reset on your camera if the issue doesn’t go away.

To factory reset: 

1. Press and hold the SETUP button on the bottom of the camera for 10 seconds while it is attached to power. 
2. An all-red status light will appear on the front of the camera lens. 
3. When the status light begins to flash red, the device is ready for re-setting.

Related Article: How To Tell If Your Wyze Camera Has Been Hacked and How to Prevent It?

4. Error Code 1001: Fail to update the device

When you use the Wyze camera for home security, you also need the Wyze app to get up-to-date services. For that, you also need to update the devices with the app. However, sometimes, the device may show an error code like 1001. 

When you get error code 1001, it indicates that the Wyze app fails to update the devices within your app.

Fix: 

Force closing and reopening the Wyze app will solve this problem. If the issue continues, make sure your mobile device is online and that the Wyze app is updated.

5. Error Code 10001.2: The camera is getting upgraded

The Wyze camera needs to be upgraded to provide up-to-date service. So, even while getting upgraded, it can show an error code which is 10001.2.  

The presence of error code 10001.2 indicates that an upgrade is now taking place on your camera.

Fix: 

You need to wait for around five minutes and try again to update. You can try power cycling if the camera displays a solid blue light but is still not working.

To do so: 

1. Disconnect the camera from its power supply by plugging it out. 
2. To allow the camera to fully discharge, hold off for 5–10 seconds.
3. Reconnect the power to the camera and give it time to reset.

Related Article: How to Fix the Wyze Cam V3 Not Scanning QR Code?

Related Post: Wyze Subscription Comparison: Which of The Wyze Cameras Will Meet Your Affordability?

How to Update the Firmware of Wyze Camera

Sometimes, it becomes mandatory to update the firmware of the Wyze camera to get rid of the problems that the error codes indicate on your Wyze cam. To do that, follow the guide below:

1. Before starting the process, make sure your Wyze Cam has access to both your Wi-Fi network and the Wyze app.
2. Run the Wyze app on your tablet or smartphone Giga Secure.
3. Select the Wyze Cam for which you are updating the firmware from the “Devices” tab.
4. Look for the Firmware Updates from the setting options.
5. You might find that a firmware update is available, which you need to download and install. 
6. It will take a few minutes to get updated. After updating the firmware, you will notice that the camera is rebooting by itself. 
7. Return to the “Device Info” section and verify the “Firmware Version” to make sure you have updated the firmware successfully. It will show the most recent version number if it has been updated. 

Related Article: How to Fix the Wyze Base Station Yellow Light?

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Frequently Asked Questions [FAQs]

Why do Wyze error codes appear and what are they?

The Wyze app or devices display Wyze error codes as numerical identification numbers that indicate certain problems. Error codes 1000, -90, and 10001.2 are among them. 

What should I do if a Wyze error code appears?

Finding the error code and its related message is the first step. Then, consult the Wyze support manual or website to learn more about the particular error code and suggested remedial actions.

However, you are offered many articles including this one to get rid of the problems that the error codes indicate. 

Should I call Wyze help or can I solve a Wyze error code myself?

By following the Wyze-recommended troubleshooting instructions, you can fix many Wyze error codes. However, you might need to get help from Wyze support if the problem is more complicated. 

Do Wyze users regularly experience any particular error codes?

Certain error codes are, in fact, more typical than others. Error code -90, for instance, often occurs that refers to the device being disconnected from the server or offline. Knowing the typical error codes and how to fix them might be beneficial.