Wyze Camera not Connecting to App: Causes and Solutions

Wyze cameras are a popular choice for home security, but they can sometimes experience problems connecting to the app. Among the many reasons poor internet connection, incompatible devices, and app glitches are the most common reasons why your Wyze camera not connecting to app.

Luckily there are some simple troubleshooting that can resolve the connection error. Stay with this article to know about the reasons and the solutions.

Quick Looks:

  • Poor Internet connection: Power Cycle the camera and restart the router.
  • Outdated Wyze App: Go to the app store and update the Wyze app from your device.
  • VPN: Turn Off the VPN and restart the mobile device.
  • Software Bug: Clear the cache data of the Wyze app from your Device and restart.
Wyze Camera not Connecting to App

Wyze Camera not Connecting to App: 4 Reasons

Many things can cause the connection error. Here are the most common reasons why the Wyze camera does not connect to the app:

Poor Wi-Fi Signal

Home security cameras rely on an internet connection. The wyze camera connects to the server and the cloud through the internet. And if you want to connect your phone to the camera, it won’t connect if you don’t have an internet connection.


If your Wi-Fi is weak and the bandwidth is not 2.4GHz the camera won’t connect to the Wi-Fi.
And that leads to the connection problem.

The Device is not Compatible

If your mobile device is not compatible with the Wyze app, it will not connect to the camera. There are some requirements for the mobile devices.
If the device is running on old software and hardware, the Wyze not connecting to app.

The VPN is On

When the VPN is On, the Wyze camera won’t connect to the app. As the VPN opens a virtual network and IP, the Wyze server cannot access the unregistered IP.
And it fails the connection between the camera and the app.

The Router that is too far away from the Doorbell

If the distance between your Wyze camera and the Wi-Fi router is large, the camera won’t connect to the app.
The more distance between them they lose the ability to have a stable connection. So distance plays a vital role in a stable connection.

Related Post: Wyze Cam V3 Won’t Say Ready To Connect: What To Do?

How to Solve Wyze Camera Not Connecting To App?

Here are the simple fixes and troubleshoots to fix the connection error to the app:

Check the Wi-Fi Network

To resolve the camera’s connection issue with the app, it’s important to ensure that your Wi-Fi network is functioning correctly and your camera is within range.

A weak WiFi signal can hinder the camera’s ability to connect to the app. Here are some steps you can take to assess and improve your WiFi network for better camera performance:
  • Check Signal Strength: Move your Wi-Fi router closer to your Wyze camera to check the signal strength. Consider installing a WiFi extender to improve coverage in the camera’s area if it is placed far away from the router.
  • Restart Your Router: Restarting your router can sometimes fix connectivity problems. Unplug your router, wait for a few seconds, and then plug it back in.
  • Verify Network Credentials: Double-check the SSID (Service Set Identifier) and password that you’ve entered for your Wi-Fi network.
  • WiFi Settings Assessment: It’s crucial to ensure that your Wi-Fi operates on the 2.4 GHz frequency, as the Wyze camera system only functions within this frequency band.

Connect a Compatible Device

As you already know the device you are using the app has to fulfill some requirements.
For Android, it has to be Android 5.0+
For iOS devices, the version should be 8.0+.
However it is recommended to access the app with a device that has the latest version of the operating system in it.

Turn off the VPN

Check if there is a VPN ON sign on your phone. Turn it off and try again to connect.
If it still does not work, restart the phone and try again.

Clear Wyze App Cache

Clearing the Wyze app cache can help resolve the connection issue.

Here’s how you can clear the Wyze app cache on your Android device:

  • Open the “Settings” menu on your Android phone.
  • Use the search bar to find and select Apps.
  • From the list of apps, locate and select the “Wyze App”.
  • On the app page, click on “Storage and Cache”.
  • Finally, click on Clear App Cache to remove all temporary cache files of the Wyze app.

Reinstall the Wyze App

If clearing the app cache and data didn’t solve the problem, try reinstalling the Wyze app.
First, uninstall the Wyze app from your mobile device. Then go to the App Store and reinstall it.

You need to log into the Wyze account to access the app.
After reinstalling and logging, the Wyze camera should connect to the app.

App or Firmware Update

If you miss the recent updates on the app, sometimes the camera cannot connect to the app.
Although it highly depends on the device you are using, to be on the safe side always turn on the auto update on the phone.

You cannot update the firmware of the Wyze camera if you don't connect the camera to the app. The firmware updates are accessible from the app only.

So make sure the app is updated after that the camera should connect to the app easily.

Incorrect Password

Make sure that you are entering the correct password for your Wi-Fi network. If you type the username and the password wrong, then the camera won’t connect to the app.

Related Post: Wyze Subscription Comparison: Which of The Wyze Cameras Will Meet Your Affordability?

Frequently Asked Questions [FAQs]

What devices support the Wyze app?

Any tablet or phone with Android 7 or higher will support the Wyze app. And for the iOS devices, having a version higher than 10 will work.

Can you use Wyze camera without Wyze app?

No. You need to set the wyze cameras without the app. From the app, the camera gets the direction of how it will record the motions.

Why Is My Wyze Camera Not Responding?

The only and main reason for your Wyze camera not responding is a poor internet connection. Make sure you have a good internet connection and the Wyze camera is well connected to the internet.

How do I fix Wyze offline?

Power cycle the camera and reboot the router. If this still doesn’t solve the issue, reset the camera.

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