Ring Doorbell Connection Problem: Causes and Fixes
Ring doorbell system uses the internet from your home Wi-Fi and provides video footage to the users. But a lot of you reportedly experience connecting to your ring doorbell stuck problem. This means the doorbell cannot connect to the internet to function properly.
There could be several reasons behind the problem. The most common reasons are weak Wi-Fi signal and battery or power source issues. This article will go through the detailed reason why connecting to your Ring doorbell stuck and some simple fixes.
6 Reasons Why Connecting to Your Ring Doorbell Stuck
Here are 6 main reasons why you are facing connection problems with your ring doorbell.
1. Weak Wi-Fi Signal
A weak Wi-Fi signal is one of the main reasons why the Ring doorbell can stuck. If the software cannot connect to the network and transfer data to the users, then sometimes the doorbell is stuck and tries to connect to the Wi-Fi.
The signal gets weaker if there are multiple devices connected to the same Wi-Fi network. When the available bandwidth gets divided among many devices, the doorbell has a tough time connecting to the Wi-Fi.
Changing to a good router can initially solve the problem and in the worst case changing the internet service provider can solve this issue too.
To check the Wi-Fi status,
- Go to the “Ring app”
- Go to “Menu” > “Devices”
- Select your doorbell
- “Device Health”
- Scroll down to the “Status” to see your Wi-Fi status.
Related Article: Ring Live View Not Working on Android and What to Do?
2. Incorrect Password or Incompatible Network
If you type the Wi-Fi password incorrectly, then the camera cannot function. And when the Ring doorbell has trouble connecting to the main Wi-Fi network, then the doorbell is stuck.
In this case, the camera will flash to the top and after a few minutes, it will stuck there.
Normally if you write the password, the problem will be solved. But when if the doorbell is connected to an incompatible network, it can forever stuck.
When you have a dual-band router and you are using the 5 GHz network, the Ring Doorbell cannot access the internet. Because the doorbell is set to default to connect to the 2.4 GHz network.
You have to change the network compatibility to fix the issue.
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3. Battery or Power Source Issues
Usually, the battery of the Ring Doorbell lasts around 6 to 12 months but for some cases, the batteries get drained fast. If the doorbell has a low battery it can have a connection problem as well.
Since the doorbell doesn’t have removable batteries, you have to charge them every 6 months.
You can check the battery level from your Ring App.
- Go to the “Ring app”
- Go to “Menu” > “Devices”
- Select your doorbell
- “Device Health”
Here you will see the percentage of the battery. And whether it needs to charge or not.
Related Article: How To Change the Power Source on The Ring Doorbell?
4. Router that is too far away from the Doorbell
When your router is too far away from the doorbell, it can have a connection problem. You can check if the strength of the doorbell is good or not.
To check:
- Go to the “Ring app”
- Go to “Menu” > “Devices”
- Select your doorbell
- “Device Health”
- Go to “Signal Strength”
If the number is green then there is no problem and if the number here is red, that means the doorbell has trouble reaching the Wi-Fi signal because of the distance.
5. App or Software-Related Problems
If there is an update on going, sometimes the Ring doorbell tends to stuck on a screen. Due to time, there are tons of updates available to fix a bug or to add a feature.
6. Old Firmware
If your Ring Doorbell misses one or two firmware updates, it can stuck and cannot connect to the internet. Old firmware fails to secure the Giga Secure.
Related Post: Ring Battery Not Holding Charge: Reasons & Fixes
Related Article: Reasons Why Ring Doorbell Not Flashing When Charging (Fixes Included)
Connecting to your Ring Doorbell Stuck: Fix
Here are the simple fixes and troubleshoots to fix the connecting to your Ring Doorbell stuck:
1. Firmware Update
To manually check for firmware updates and install them if available, follow these steps using the Ring app on your smartphone:
- Open the “Ring app” and log in to your Ring account.
- Tap on the three-lined menu icon (☰) in the top-left corner to access the main menu.
- Select “Devices” from the menu and choose your Ring Doorbell from the list.
- Within the Ring Doorbell settings, look for the “Device Health” or “Device Details” option.
- If a firmware update is available, you will see a “Firmware” or “Software” section with the option to “Update Firmware” or “Check for Updates.”
- If an update is available, follow the on-screen prompts to begin the firmware update process.
2. Examine and Alter the Network Settings
As I have already mentioned, your doorbell won’t function properly if it’s connected to the 5 GHz band. This problem can be swiftly resolved by connecting it to the 2.4 GHz frequency.
Change the Wi-Fi network by following this direction:
- Go to the “Ring app”
- Go to “Menu” > “Devices”
- Select your doorbell
- “Device Health”
- Go to “Change Wi-fi Network” and follow the directions
- “Show All Network”
- Select a 2.4 GHz network and connect to the router
3. Use a Wi-Fi Amplifier or Move the Router Close to the Doorbell
The common fix for the problem is to move your router close to the Ring Doorbell. If the doorbell is out of reach, consider purchasing a Wi-Fi amplifier to extend the signal strength.
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The Ring Chime Pro is a viable option to extend the Wi-Fi range of your Doorbell. But I will suggest buying a normal Wi-Fi extender that extends your home network.
Frequently Asked Questions [FAQs]
Why does my Ring doorbell taake forever to connect?
It is because the doorbell is too far away from your router. Keep your router close to the doorbell to have a good Wi-Fi signal.
Why won’t my Ring Doorbell connect?
There can be something wrong with connecting to the network. To solve this press and hold the setup button for 20-25 seconds to reboot the Doorbell.
Why is my Ring stuck on activating the device?
If the Ring doorbell is stuck in activating device, it tells how high your RSSI is.
How long should it take to connect to Ring Doorbell?
Normally it takes only 10 minutes to get it all set up and connected. But if there is a firmware update going on, the connecting time gets longer.
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