Troubleshooting Ring Setup on Android Devices
If the ring notification shows “Setup didn’t complete” on your Android device that means you’re missing out on the alerts that the doorbell is delivering. Sometimes it happens because something is going on with the Ring setup.
In this article, I will walk you through the troubleshooting ring setup on Android devices.
Key Takeaway
Things you Need before Troubleshooting Ring Setup on Android Devices
To troubleshoot the Ring system on your Android devices, first, make sure these are present in your setup:
1. Ensure a Stable Internet Connection
First of all, for the Ring setup, you must have a steady and reliable internet connection. Make sure your Android device is linked to a reliable Wi-Fi network with enough bandwidth before beginning the setup procedure.
Weak or intermittent connections can lead to setup failures or issues during the configuration process.
2. Ring Device Compatibility
Confirm that your Ring video doorbell model is compatible with the Ring app on your Android device. Some older Ring models may require specific versions of the app or firmware updates to work correctly.
The latest Ring App requires Android 9 or higher. If your Android version doesn’t have an Android 9 or higher version or operating system, the Ring app won’t work.
3. Update the Ring App and Check the App permissions
Always ensure that you are using the latest version of the Ring app from the Google Play Store. Outdated versions may have compatibility issues with newer Ring devices and features.
And to access the specific features, the Ring app needs to have a few particular permissions. Go to the phone settings and verify that the app has access to your device’s camera, microphone, and location to enable video streaming and location-based features.
Troubleshooting Ring Setup on Android Devices: Full Guide
These are the step-by-step procedures to troubleshoot the Ring setup on Android Devices:
Step 1: Download the Ring App
- Go to the Android App Store and download the latest version of the Ring App.
- You can download the latest version of the app from ring.com/app or go to this link.
Step 2: Create or Log in to your Account
- Open the Ring app and select an account.
- If you don’t have an account, follow the instructions to create a new account.
Step 3: Set up the Device or Scan the QR code
Now select the setup device to get started then select the device you want to set up.
Or you can scan the QR code to add your doorbell.
- Tap the menu (≡) on the left side of your Dashboard in the Ring app.
- Tap “Set up a Device” and select Doorbells.
- Tap “I’m Ready to Scan”.
- Point your smartphone’s camera at the QR code on your Ring device or product packaging. (If you don’t see the QR code, please remove your video doorbell’s faceplate).
- Centre the code in the phone camera’s view at the bottom half of the screen.
- When the code is recognized, a green square will appear along with a pop-up with an image of your device.
If you have trouble connecting the doorbell to your Android:
- Select “Can’t Scan the QR code”.
- Select Enter code manually. And type the 5-digit PIN code underneath the QR code on the doorbell.
- Find your device in the list
- Enter your PIN
After that, name your Ring Video Doorbell to access it from your Ring account. And in the next screen confirm your street address.
Step 4: Put your Video Doorbell into Setup Mode
This is the most important part of setting up a Ring Doorbell.
Press and release the orange button on the back of your Ring Video Doorbell. After that there will spinning white light appear on the front of your Ring Doorbell.
When the white light is spinning, press “Continue” in your Ring app.
Step 5: Connect to your Ring Device
As you are using Android, the device should automatically connect to the Wi-Fi network. If you still have a hard time connecting the device, you have to manually connect the doorbell to the Wi-Fi.
- Go to the “Phone Settings”.
- Navigate to the “Network/Wi-fi settings”.
- From the list of available networks, pick the “Ring Wifi network”. The network will show up as either “Ring-” or the MAC address, which is the special device identification on the back of the device, or just the final six digits of the MAC address.
- “Ring Setup” is followed by the final two digits of the MAC address, which is the device’s special identification number and is located on the rear.
- Return to the “Ring app” after you are connected.
- Now select your Wi-Fi network.
- Enter Wi-Fi password
- Press “Continue”.
Once you are done your Ring Video Doorbell may update its internal software. While updating, the light on the front of your device will flash white.
Frequently Asked Questions [FAQs]
Why won’t my ring camera go into setup mode?
Check the Ring device is receiving power. If the doorbell is out of battery then it doesn’t go the setup mode.
Why is my Ring device not setting up?
If you type your password incorrectly then the Ring device will be unable to set up. And if the distance between the doorbell and the router is very far the doorbell struggles to set up.
Why won’t my Android connect to Ring?
If you’re having trouble connecting your Android device to the Ring network, adjusting the “Smart Network Switch” could help resolve the issue. Additionally, ensure that your battery is fully charged, especially when setting up a new battery-powered Ring device.