Ring Doorbell Can't Hear Visitor: What to do?

It can be bothersome when the Ring Doorbell can’t hear the visitor, which undermines the purpose of this useful feature.

Therefore, make sure the Doorbell’s placement offers visitors a clear line of sight. Additionally, use a Wi-Fi extension or move the router closer to the Ring Doorbell to improve Wi-Fi signal strength.

Continue reading the complete article to learn more about this subject.

Ring Doorbell Can’t Hear Visitor: The Causes

There are several possible reasons why your Ring Doorbell can’t hear the visitor. Providing details on the typical causes:

Check the Ring app’s volume settings to make sure the microphone isn’t in mute mode or too low, which would prevent the Doorbell from picking up sounds.
A low battery supply may affect your Ring Doorbell’s operation, including its ability to play music. Make sure the battery is charged enough in the device, or think about charging or replacing it.

Poor Wi-Fi service or irregular internet access can obstruct audio transmission between the Ring Doorbell and the Ring app.

Sometimes, physical impediments such as dust or other particles can hamper the sound reception on the camera lens or microphone apertures. To increase audio quality, gently clean the lens and apertures.

The audio quality of the Doorbell may suffer from compatibility issues or outdated firmware or app versions. Confirm that the Ring app and firmware are both updated.

Ring Doorbell Can’t Hear Visitor: How To Solve?

You can try the following methods to troubleshoot and perhaps fix the issue if your Ring Doorbell is having audio issues and you can’t hear the visitor:

1. Examine your Wi-Fi network

Your Wi-Fi network should be the first thing you examine because a bad or poor connection will be the root of the problem with your Ring two-way audio.

To make sure the doorbell connection is strong, check the signal strength on the Ring app.

In the Ring app’s area for your device’s health, you can check the signals.

You should fix the doorbell if you discover it has a free network connection. You should verify the position of your router and move it nearer the doorbell.

Additionally, you should move any radio-emitting devices away from your doorbell and router that may be causing internet interference, such as your phone, television, or other electronic devices.

Try power cycling your router if the connectivity issue persists. After a minute, disconnect the power adapter and then re-plug it to restart the device.

2. Fix the Interference with Bluetooth

Sometimes Bluetooth interference can interfere with your Ring doorbell and cause a problem. It might be necessary to switch off Bluetooth to hear the guests.

Turn off Bluetooth on your phone, AirPods, and any other Bluetooth-enabled devices that are close to your phone. Then, check the live view to see if the problem has been fixed.

3. Repair the doorbell

If you’ve turned the phone and app volume down so low that you can’t hear a visitor, they can still be read, causing you to ignore what the visitor has to say.

Repairing the doorbell is the answer at this point. Turn up the volume, increase the volume on your iPad or smartphone to start, and then see whether you can resolve it.

After that, you may check the Ring app’s volume by opening it. then choose General Settings from the app’s menu.

To adjust the volume to an appropriate level, move the slider. Now test the doorbell by checking the live preview of the doorbell.

4. Factory Reset Doorbell

Try performing a factory reset on the doorbell if all functions are available but it still doesn’t work.

Resetting will erase your settings and any recorded video from the doorbell, so keep that in mind before doing so. Because you won’t be able to view the doorbell’s data after resetting, so make a backup and save it.

To perform the factory reset, follow:

Remove the doorbell’s mounting plate.
For around 20 seconds, repeatedly press the orange reset button on the back of your doorbell.

Release the button when you see a blue flashing light to complete the reset.

5. Uninstall & Reinstall App

If you can’t hear the visitor, your Ring app may be malfunctioning and causing communication problems.

So uninstall and reinstall the app by following the procedure below,

Scroll down under the settings menu of your mobile device, where you’ll find Applications, and then choose Applications Manager.

Scroll through the apps list until you find the Ring app, then select Uninstall option from there.
After uninstalling the Ring app, reinstall it to see if it resolves the problems
On your smartphone, launch the Play Store or App Store app to reinstall.
Locate the Ring app’s Install option there, and then choose that.
After the installation is complete, log into the Ring doorbell account.

6. Clean the Dirty Doorbell

Your Ring doorbell spent a lot of time outside your home, where it was in contact with elements like heat, rain, snow, and dust.

To avoid this, you need to clean the doorbell and clear any dirt from the microphone. It may solve the issue with hearing.

7. Verify Two-Way Audio on a Different Mobile

If your mobile phone has become defective or incompatible with the Ring doorbell, that may be the cause of your Ring doorbell’s inability to hear the visitor Giga Secure.

So, use a different phone to test the two-way audio. You can share access to a different phone or log into your account.

After that, open your doorbell’s live view to see if the two-way audio is functioning properly.

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Frequently Asked Questions [FAQs]

Why can’t my Ring Doorbell hear the visitor?

Your Ring Doorbell may experience audio troubles due to a variety of reasons, including incorrectly configured settings, a low device battery, and network connectivity issues, actual blockages on the microphone or camera, and background noise.

Can the audio quality of the Ring Doorbell vary by environmental factors?

Yes, environmental factors such as windy weather, rain, or a lot of background noise close to the doorbell can affect audio clarity.

What should I do if troubleshooting doesn’t resolve my audio problems?

Consider contacting Ring’s customer service if audio issues persist. They can offer more support and aid in locating any underlying software or hardware problems.

Ring Doorbell Can’t Hear Visitor: What to do?

Ring Doorbell Can’t Hear Visitor: The Causes