Ring Doorbell Offline but Still Recording: How to Fix This?

Concerns from certain customers increased regarding the possibility of the Ring Doorbell falling offline while it is still recording. There is no need to panic, though, as you can simply try doing a power cycle on your Ring doorbell by unplugging the power for 10 minutes and then reconnecting.

Read the entire article to learn more about Ring doorbell offline but still recording and how to resolve this.

Key Takeaway

Strengthen Wi-Fi Signal: Ensure a stable and strong Wi-Fi connection to minimize the chances of your Ring doorbell going offline.

Consider Subscription Plans: Explore Ring Protect Plans to utilize cloud storage for uninterrupted recording access, even during offline periods.

Monitor Battery Levels: Regularly check and recharge or replace the battery of your Ring doorbell to maintain continuous recording functionality.

Troubleshoot Connection Issues: Address any router or network-related issues promptly to prevent frequent offline occurrences.

Why is Ring Doorbell Offline but Still Recording: The Causes

To troubleshoot and guarantee a seamless user experience, it’s critical to comprehend the reasons why Ring Doorbell goes offline while still recording. Here are some key reasons:

1. Issues with Internet Connectivity

A break in the internet connection between your home Wi-Fi network and the Ring Doorbell frequently can cause such an issue.

This could happen because of problems with your internet service provider, broken routers, or even weak Wi-Fi signal-causing environmental variables.

2. Power Outages or Drained Battery

The Ring Doorbell won’t be able to keep its internet connection if it completely loses power as a result of a power failure or drained batteries.

However, certain models come with an internal backup battery that can enable brief power outages while the device is still working.

3. Weak Internet Connection

When you are thinking that your internet connection is active, occasional connectivity issues may arise because of a weak Wi-Fi signal close to where the Ring Doorbell is installed.

The Wi-Fi signal can be weak by obstacles like walls, a distance from the router, and interference from other electrical equipment.

4. Firmware Updates

The Ring Doorbell must get regular updates to remain functional and secure. The device may briefly go offline while receiving firmware or updates to the software, but after the update completes, the regular operation should resume.

How to Fix Ring Doorbell Offline but Still Recording Issue?

It can be annoying if your Ring Doorbell goes offline but continues to record. Thus here is a comprehensive guide to assist you in troubleshooting the issue and perhaps fixing it:

Step-1: Examine your Internet Connection:

Check to see if your home Wi-Fi network is operating properly and giving other devices access to the internet.

Connecting additional devices to your Wi-Fi and determining whether they can access the internet will allow you to test this.

Power cycling your router may help if your Wi-Fi isn’t functioning. Users should unplug the power wire for the router; after about 30 seconds, plug it back. To restart and reconnect to the internet, give the router some time.

Step-2: Verify the Source of Power:

In case your Ring Doorbell is battery-operated, make sure the batteries are full. The device could become offline if its battery is low.

Recharging or replacing the battery would be the best idea in this case.

Check to see sure the power source is functioning properly if your Ring Doorbell is hardwired.

Also, check the power supply and circuit breaker connected to the doorbell.

Step-3: Reconnect Your Ring Doorbell:

Try disconnecting and reconnecting your Ring Doorbell to your Wi-Fi network to see if it will operate if it is still offline.

Open the Ring app, browse the device settings, then choose “Remove This Device.” to accomplish this. Then, set up the Ring Doorbell once more by following the on-screen directions.

Step-4: Check the Firmware on the Ring Doorbell:

Make sure the firmware on your Ring Doorbell is updated. Open the Ring app on your phone, head to the device settings, and look for any available firmware updates to accomplish this.

Verify that the Ring app on your smartphone is up to date and that it is running the most recent version. Compatibility problems occasionally result from outdated apps.

How To Update the Firmware on Your Ring Doorbell?

The instructions below will help you update your Ring Doorbell’s firmware even if it is going offline but still recording:

Run the Ring app on your smartphone or other linked devices.
You might notice a message stating that your Ring Doorbell is not currently active on the internet if it is offline. But it will not prevent the update process of the firmware.
Ensure your smartphone has access to the same Wi-Fi network as your Ring Doorbell.
Locate the “Devices” section of the Ring app, and then choose the Ring Doorbell from the list.

You may access the Ring Doorbell’s settings or options here.

Locate the “Firmware” or “Device Info” option in the settings. You can check here to see if there are any firmware updates available.

If there is a firmware update available, run the update procedure. To begin the update, follow the on-screen directions.

The duration of the update procedure may vary depending on the size of the firmware update and the speed of your internet connection. Avoid disrupting the update and take your time.

Your Ring Doorbell will reboot automatically following the update Giga Secure.

Test your Ring Doorbell to make sure it is operating properly when the update to the firmware is over.

To see if you receive notifications and video recordings, try setting off motion events or pushing the doorbell button.

Related Post: Why is my Ring Not Notifying Me Motion?

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Frequently Asked Questions [FAQs]

What should I do if my Ring doorbell goes offline but still records?

Check your internet connection, make sure the power supply is functioning properly, update the firmware on your Ring Doorbell, as well as ensure your Wi-Fi signal is strong enough to solve the problem.
Try reconnecting your Ring Doorbell to Wi-Fi, look for Wi-Fi interference, and think about calling Ring’s customer service if the issue doesn’t go away.

When the internet connection is back, will the locally recorded video connect to the cloud?

Yes, the Ring Doorbell will instantly sync the local video recordings to the cloud storage as soon as the internet connection returns. This guarantees that the Ring app will always have access to your entire video history.

Ring Doorbell Offline but Still Recording: How to Fix This?

Key Takeaway